Privacy Policy

Introduction

This privacy policy explains how spire-otter collects, uses, stores, and protects personal information provided by visitors to our website and clients who engage our services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We may collect the following types of personal information:

• Name and contact details provided through enquiry forms
• Email address for correspondence purposes
• Company name and business details relevant to service delivery
• Information about your energy requirements and project specifications
• Technical data including IP address, browser type, and device information

How We Use Your Information

Personal information is used for the following purposes:

• Responding to enquiries and consultation requests
• Delivering energy consulting services
• Communicating project updates and relevant information
• Improving our website and service offerings
• Complying with legal obligations

Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

• Consent: Where you have provided explicit consent for specific processing activities
• Contract: Where processing is necessary for service delivery
• Legal obligation: Where we must comply with regulatory requirements
• Legitimate interests: Where processing supports our business operations without overriding your rights

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for three years following initial contact. Client project data may be retained longer to support ongoing service relationships and legal compliance.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, access controls, and staff training on data protection.

Third-Party Sharing

We do not sell personal information to third parties. Information may be shared with trusted service providers who assist in operating our website or conducting business, provided they agree to maintain confidentiality. We may also disclose information when required by law.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing

Contact Us

For questions about this privacy policy or to exercise your data rights, contact us at [email protected] or write to our office at 47 Colmore Row, Birmingham, B3 2BS, United Kingdom.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated through our website. This policy was last updated in 2024.